Refund & Exchange Policy

Return Policy

Final Sale Items

Items purchased on sale are not eligible for return, exchange, or refund.

Return & Exchange Eligibility

You have 14 days from the delivery date to initiate a return or exchange. The package must be shipped back within this timeframe to qualify.

If you contact us on day 14 but ship the package on day 18, your return or exchange request will be denied.

Return & Exchange Conditions

Items must be returned in original packaging with tags attached and in unused, undamaged condition.

Returns and exchanges will only be processed after the item has been received and inspected by our team.

How to Initiate a Return or Exchange

To start the process, contact us via instagram DM @Fetuchii.official or email us directly at Fetuchiiofficial@gmail.com Our team will guide you through the next steps.

Return Shipping

For customers in Pakistan: We provide prepaid return shipping labels.

For international customers: You are responsible for covering return shipping costs.

Refunds

Once we receive and inspect your returned item, a refund will be processed and issued to your original payment method. Processing times may vary depending on your payment provider.

Exchanges

If you wish to exchange an item, contact us within the 14-day window. Once we receive and approve your return, we will send out the replacement item.